Quality Assurance at Franklin Home Care and Medical Staffing
At Freedom Home Care and Medical Staffing, we are dedicated to ensuring that quality care is delivered in a caring, compassionate and consistent manner to each individual client. To accomplish this, Freedom Home Care and Medical Staffing has developed numerous systems and programs to manage the delivery of care to our clients. Freedom Home Care and Medical Staffing’s quality assurance programs and systems include
Individualized Care Plan
Freedom Home Care and Medical Staffing staff, typically a Registered Nurse (RN), develops an individualized care plan for each client which identifies the tasks that are to be completed each day care is provided. This care plan is then provided in triplicate so the client obtains a copy, the caregiver maintains a copy for reference of ongoing care and Freedom Home Care and Medical Staffing’s office maintains a copy in your file. This helps to define expectations of care up front so all team members know the responsibilities for each client they work with.
Daily Client Progress Notes
Freedom Home Care and Medical Staffing’s staff chart and report on the status of the client each day they work recording the tasks completed as well as any observations or updates of client behavioral changes, vital sign tracking, intake/output tracking, etc. Our goal is to individualize the client progress notes so we can track and record information you identify as pertinent.
Freedom Home Care and Medical Staffing tracks the attendance of our employees in the field through a state-of-the-art telephony system to ensure our caregivers are providing you with the proper care according to the time lines set in your Individualized Care Plan. Our caregivers call in and call out for each job as they arrive and leave each clients residence. In the event a caregiver does not call in on time for their scheduled case, Freedom Home Care and Medical Staffing staff will receive a page alerting them of the incident. This system allows Freedom Home Care and Medical Staffing to be proactive and accountable for each expected start and end time of every clients’ case.
RN Supervised Care – Home Visits
Registered Nurses (RN’s) supervise our CNA’s by reviewing each client’s care through daily progress notes as well as conducting random home visits. These home visits ensure that proper procedures are being followed, care is given in a professional and caring manner, and client and caregiver needs are being met. Typically, this supervision is limited to clients with skilled needs unless otherwise contracted.
Caregiver Education and Training
All Freedom Home Care and Medical Staffing employees are required to attend an initial orientation prior to hiring to familiarize themselves with the processes and procedures Freedom Home Care and Medical Staffing requires. In addition, all staff is also required to attend on-going training held throughout the year to stay up to date on regulations and procedures to ensure Freedom Home Care and Medical Staffing staff provide the best care possible.
Freedom Home Care and Medical Staffing tracks all employee documents such as personal identification documents, insurance and personal and professional certifications to ensure we employ only the best caregivers whom meet your needs.
At Freedom Home Care and Medical Staffing, we are committed to providing consistent high-quality home care and services. Freedom Home Care and Medical Staffing, staff are always available and only a phone call away – 24 hours a day, seven days a week to handle any concerns our clients or their families may have. We do acknowledge there are times when service issues may arise or miscommunications may occur. Freedom Home Care and Medical Staffing staff are committed to providing quick and responsive customer service and service recovery. We will investigate every issue of concern in a timely manner and do our best to ensure the issue is resolved or revised to continually provide the quality of care and services Freedom Home Care and Medical Staffing clients have come to expect.